Terms & Conditions HMA Immobilien GmbH

§ 1 Scope of Application

These General Terms and Conditions apply to all contracts for the rental of apartments or other accommodation units for accommodation purposes as well as to all related services provided by HMA Immobilien GmbH, Gutleutstraße 165–171, 60327 Frankfurt am Main, in the apartments, boardinghouses and accommodation establishments operated by it. These General Terms and Conditions shall apply exclusively. Any deviating terms and conditions of the Guest shall not apply unless their validity has been expressly confirmed by HMA Immobilien GmbH in text form.

§ 2 Conclusion of Contract and Contracting Parties

The Accommodation Agreement is concluded upon confirmation of the booking by HMA Immobilien GmbH or by the booking system used. The contracting parties are HMA Immobilien GmbH and the Guest. If the booking is made by a third party, in particular by a company, that third party shall be liable alongside the Guest for all obligations arising from the Accommodation Agreement, provided that the booking was made in its own name or for its own account. Subletting, transferring or otherwise allowing third parties to use the apartment is not permitted. The same applies to use for purposes other than accommodation, in particular for commercial use, events, photo or film productions, sales activities or comparable purposes. Exceptions require the prior consent of HMA Immobilien GmbH in text form. The Guest is not entitled to the provision of a specific apartment unless this has been expressly confirmed in text form. HMA Immobilien GmbH is entitled to provide an equivalent apartment.

§ 3 Services, Prices and Payment

HMA Immobilien GmbH is obliged to make the booked apartment or an equivalent apartment available for the booked period and to provide the agreed services. The Guest is obliged to pay the applicable or agreed prices for the use of the apartment and for any additional services used by the Guest. The stated prices include the applicable statutory VAT, where applicable. A valid credit card is required for every booking. The credit card serves as a guarantee for the reservation and as security for outstanding claims arising from the stay. Payment, authorization or charging of the credit card shall be governed by the rate booked. For non-refundable rates, payment may be made immediately after booking or in accordance with the conditions displayed during the booking process. For cancellable rates, the credit card may be authorized or charged no later than from the point at which the booking can no longer be cancelled free of charge in accordance with the rate conditions. For stays of 28 nights or more, the special payment and billing conditions for long-term stays pursuant to § 7 shall additionally apply. For corporate customers, invoicing or alternative payment arrangements may be agreed in advance. There is no entitlement to payment by invoice. In the event of late payment, HMA Immobilien GmbH is entitled to claim statutory default interest as well as verifiable reminder and processing costs. The Guest may only offset claims that are undisputed or have been finally established by a court.

§ 4 Credit Card Guarantee and Security

As a general rule, no separate security deposit is required. However, HMA Immobilien GmbH is entitled to require a valid credit card as security. Within the scope of the payment authorization granted and the terms and conditions of the respective payment service provider, due and justified claims arising from or in connection with the stay may be charged to this credit card. These include in particular: • outstanding accommodation charges or additional services, • damage to the apartment, inventory or building, • costs for special cleaning, • costs resulting from late check-out, • costs resulting from unauthorized use, • other additional costs caused by the Guest. The Guest is obliged to ensure that the payment method provided remains valid and has sufficient funds available throughout the entire stay.

§ 5 Provision of the Apartment, Check-in and Check-out

Booked apartments are available to the Guest from 3:00 p.m. on the day of arrival. Check-in is contactless and carried out as a self-check-in. The access codes will be provided to the Guest in good time before arrival, provided that all required information has been submitted in full and the booking has been properly confirmed. Early check-in is only possible subject to availability. A request may be submitted on the day of arrival via the check-in form and, if available, booked as an additional service. On the day of departure, the apartment must be vacated no later than 11:00 a.m. Late check-out is only possible subject to availability. A request may be submitted on the day of departure via the relevant form and, if available, booked as an additional service. If the apartment continues to be used after 11:00 a.m. without prior consent, HMA Immobilien GmbH is entitled to charge reasonable compensation for continued use. For use until 6:00 p.m., up to 80% of the regular daily rate may be charged. For use beyond 6:00 p.m., the full regular daily rate may be charged. Both parties reserve the right to prove that the actual loss was lower or higher. The apartment must be left in a proper condition upon departure. Personal belongings, food brought into the apartment and waste must be removed or disposed of properly.

§ 6 Cancellation, No-Show and Early Departure

The cancellation conditions displayed during the booking process for the respective booked rate shall apply. For cancellable bookings with a stay of less than 28 nights, cancellation is free of charge up to 14 days before the planned arrival date. For stays of 28 nights or more, the stay may be cancelled free of charge up to 30 days before the planned arrival date. For subsequent billing periods of a long-term stay, the stay may be shortened free of charge up to 30 days before the beginning of the respective future billing period concerned. After expiry of this period, the respective billing period becomes binding and may be charged in accordance with the agreed rate and payment conditions. Any deviating or stricter conditions applicable to a rate expressly booked as non-refundable shall remain unaffected. For non-refundable rates, free cancellation is excluded unless otherwise stated during the booking process. After expiry of the applicable free cancellation period, HMA Immobilien GmbH may charge cancellation costs in accordance with the conditions of the booked rate. If the Guest does not arrive on the scheduled arrival date and the booking has not been cancelled within the applicable period, this shall be deemed a no-show. In this case, costs may be charged in accordance with the conditions of the booked rate. In the event of early departure after check-in, there is generally no entitlement to a refund for nights or billing periods that have already become binding or can no longer be cancelled free of charge, unless expressly agreed otherwise. HMA Immobilien GmbH is entitled to re-let apartments that are not used. Any credit for expenses saved or income generated through re-letting shall be made in accordance with the statutory provisions.

§ 7 Long-Term Stays

For stays of 28 nights or more, billing is carried out in consecutive billing periods of 28 nights each. A final billing period may be shorter depending on the remaining duration of the stay. The first billing period begins on the check-in date. Each subsequent billing period begins immediately after the preceding period. For the first billing period, the Guest will receive an invoice preview after booking. The outstanding amount for this period is due no later than three days before the scheduled check-in. Subsequent billing periods will be made available to the Guest for payment 14 days before the beginning of the respective period. At this time, an invoice preview for the upcoming billing period may be provided to the Guest. The Guest may pay the outstanding amount from this point onwards. The remaining outstanding amount for the respective billing period is due no later than three days before the beginning of that billing period. If an amount remains outstanding at the respective due date, HMA Immobilien GmbH is entitled to collect the remaining outstanding amount using the payment method provided for the booking. Payments and partial payments already made will be taken into account. Only the amount still outstanding at the respective due date will be collected automatically. The invoice preview provided in advance serves to provide information about the respective billing period and does not replace the final invoice. The final invoice for the respective billing period will be issued after the services for that billing period have been fully provided or posted. Alternative invoicing or payment arrangements may be agreed in advance for corporate customers. Cancellation or shortening of future billing periods shall be governed by § 6 of these General Terms and Conditions. An extension of the stay is only possible subject to availability and prior confirmation by HMA Immobilien GmbH. There is no entitlement to an extension.

§ 8 Smoking Ban, Pets, Visitors and Quiet Hours

The apartments and the entire building are non-smoking areas. Smoking is not permitted in the apartments, common areas or anywhere inside the building. This also applies to e-cigarettes, vaporizers and comparable products. In the event of a culpable violation of the smoking ban, HMA Immobilien GmbH is entitled to charge a flat-rate cleaning fee of EUR 250.00. The Guest reserves the right to prove that no damage or cleaning costs were incurred or that they were significantly lower. The right to claim demonstrably higher damages remains reserved. This applies in particular to additional damage or costs caused by fire alarm systems, fire brigade call-outs or loss of use. Pets are not permitted. In the event of a violation, additional cleaning costs, damages or loss-of-use costs may be charged. Parties, events and comparable gatherings are not permitted. Quiet hours from 10:00 p.m. to 7:00 a.m. must be observed. During this period, any avoidable noise disturbance must be prevented. Visitors are permitted provided that the maximum permitted occupancy of the apartment is not exceeded and no disturbance is caused to other guests, residents or neighbours. Overnight stays by unregistered visitors are not permitted and require the prior consent of HMA Immobilien GmbH. In the event of violations of these rules, HMA Immobilien GmbH is entitled to charge additional costs, issue a warning to the Guest or terminate the Accommodation Agreement for good cause.

§ 9 Cleaning, Bed Linen and Towels

Final cleaning is included in the booking price. Bed linen and towels are included in the booking price. For stays of 28 nights or more, an interim cleaning is included every two weeks. Additional cleaning can be booked for EUR 50.00 per cleaning, subject to availability. The Guest is obliged to treat the apartment with care and to avoid excessive soiling. Waste must be disposed of regularly and properly. In the event of exceptional soiling, waste left behind, food not removed, odour contamination or other additional cleaning requirements, HMA Immobilien GmbH is entitled to charge the resulting costs separately.

§ 10 Damage, Duty of Care and Liability of the Guest

The Guest is obliged to use the apartment, inventory, technical equipment and common areas carefully and for their intended purpose. Damage, malfunctions, losses or other defects must be reported to HMA Immobilien GmbH without delay. The Guest shall be liable in accordance with the statutory provisions for damage caused by a culpable breach of contractual obligations by the Guest or by persons for whose conduct the Guest is legally responsible. This applies in particular to damage to the apartment, inventory, furniture, technical equipment, access systems, keys, smoke detectors, common areas or the building. Missing or damaged items may be charged to the Guest, within the scope of the Guest's statutory liability, at their replacement value or in the amount of the necessary repair costs. The Guest is obliged to take all reasonable measures to prevent or limit damage.

§ 11 Access to the Apartment

HMA Immobilien GmbH or persons commissioned by it are entitled to enter the apartment after prior notice, in particular for cleaning, maintenance, repairs, safety inspections, technical checks or the rectification of faults. In cases of imminent danger, urgent technical problems, suspected serious breaches of contract, disturbances of the peace or where necessary to prevent damage, the apartment may also be entered without the Guest's prior consent.

§ 12 Internet, Technical Equipment and Fire Safety

Where internet access is provided to the Guest, it may only be used lawfully. In particular, unlawful content, illegal file sharing, unauthorized downloading or uploading of copyrighted content and other infringements of rights are prohibited. The Guest shall be liable for damages, costs and third-party claims arising from unlawful use of the internet connection by the Guest or by persons within the Guest's sphere of responsibility. The Guest uses their own electrical devices at their own responsibility. Devices may only be used if they are technically sound and safe. Tampering with smoke detectors, fire alarm systems, access systems, technical equipment or safety equipment is prohibited. Costs arising from the culpable triggering, damage or manipulation of technical systems may be charged to the Guest.

§ 13 Withdrawal or Termination by HMA Immobilien GmbH

HMA Immobilien GmbH is entitled to withdraw from or terminate the Agreement for good cause where an objectively justified reason exists. Such a reason exists in particular if: • force majeure or other circumstances beyond the control of HMA Immobilien GmbH make performance of the Agreement impossible, • false or misleading information has been provided regarding the booking, the identity of the Guest, ability to pay or the purpose of the stay, • payment or authorization using the payment method provided is not possible, • the Guest breaches material house rules or material contractual obligations, • specific circumstances give rise to a reasonable suspicion that the conduct of the Guest or persons for whom the Guest is responsible is significantly disrupting or endangering the peace of the premises, the safety of other guests, residents or employees, or the proper operation of the accommodation, • the apartment is used for unauthorized purposes, • visitors or additional persons stay overnight without consent. In the event of justified withdrawal or justified termination by HMA Immobilien GmbH, the Guest shall have no claim for damages as a result of the justified termination of the Agreement, to the extent permitted by law.

§ 14 Loss of or Damage to Property Brought onto the Premises

HMA Immobilien GmbH shall be liable for property brought onto the premises in accordance with the statutory provisions. Liability for the loss of or damage to cash, valuables, jewellery, electronic devices, documents or other personal belongings is excluded unless liability is mandatory by law. Guests are advised not to leave valuables unattended in the apartment.

§ 15 Liability of HMA Immobilien GmbH

HMA Immobilien GmbH shall be liable for damages resulting from injury to life, body or health in accordance with the statutory provisions. For other damages, HMA Immobilien GmbH shall only be liable in cases of intent, gross negligence or breach of material contractual obligations. In the event of a slightly negligent breach of material contractual obligations, liability shall be limited to the typical and foreseeable damage arising from the contract. Any further claims are excluded to the extent permitted by law.

§ 16 Data Protection and Provider Information

Information on the processing of personal data, the rights of data subjects and the contact details of the controller can be found in the Privacy Policy. The provider identification details can be found in the Legal Notice. The Privacy Policy and Legal Notice are made available to the Guest via the website or booking process.

§ 17 Final Provisions

The contractual language is German. The laws of the Federal Republic of Germany shall apply. Amendments and supplements to the Agreement or these General Terms and Conditions must be made in text form to the extent permitted by law. The place of performance and payment shall be the registered office of HMA Immobilien GmbH to the extent permitted by law. The place of jurisdiction shall be Frankfurt am Main to the extent permitted by law. Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. The statutory provisions shall apply in place of the invalid provision.

As of: April 2026